Privacy & Cookies
What data do we collect?
We collect all of the information which you submit to us. For example, when you sign up to receive our newsletter or when you communicate with us in any way (for example, email, Facebook, Twitter, Instagram). This information will include any passwords, usernames, contact details, account details, preferences, interests and details of any complaints you may have made. We will also collect information when you buy from us on our website. This will include the time and date of your purchase, the goods you purchased. We do not keep any card
From time to time we may access publically available information about you on the internet to assist in fraud prevention, for identity verification (such as to confirm we have the correct address details for you) and for marketing purposes, as set out in more detail below.
We also look at your activity on our website, for example what device you're using and what products you're looking at. Much of this information is collected by cookies.
What do we do with your data?
We use your data to fulfill any orders you place with us. We also share your data with third party service providers who help us to do this and to generally operate our business effectively.
We also use your data for marketing purposes which may mean that you will receive marketing communications from us, other companies within the X Gear 101 Organization. However if you do receive marketing communications from other companies, we will endeavour to ensure that the company in question and its products will be as relevant to you as possible.
As part of our marketing program, we may pool and share aggregated data with third parties. We then use this data to produce statistics about our customers. This helps us to select and tailor products, services or special discounts to you and to inform you about those which we think you will be interested to hear about.
How do I manage my data?
We always give you the choice of whether or not you wish to receive marketing communications from us.
By contacting us you can tell us that you do not wish to receive marketing communications from us and we will update our records. You can also click on the unsubscribe link in any promotional emails.
We use Pinterest tag, Google Analytics and other technology programs and provide them with data for conversion tracking, your information will be shared with third parties to measure ad effectiveness. We do not sell or rent your personal information to others or 3rd parties. We use your information that we collect from you to also fullfill orders, contacting purchasers to inform them of their order status, and sending promotional information, enhancing the operation of our site.
When you order from our site, all information is fully secured via SSL (secure socket layer) encryption. We collect the following information: your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password in order to complete your online order. Your order is then process through our payment gateway system Authorize.net, which helps fully secure all purchases done on our website by credit/debit cards. We take all the necessary security pre-cautions on every purchase through our online store.You should feel 100% comfortable when shopping online.
- A description of the copyrighted work that you claim has been infringed upon;
- A description where the material that you claim is infringing is located on the site;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
What is a Cookie?
A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
Cookies help us to provide you with a better customer experience when you browse to our website and allow us to improve and tailor the site for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our website, and to help us make the site more useful to you.
Our website uses two types of cookies. They are as follows:
These enable us to keep track of your movement from one page to another so that you do not get asked for the same information twice. Our shopping basket uses system cookies to remember your selections so that when you proceed to the checkout we know what you have selected rather than your shopping basket being empty.
System cookies we use »
For storing the users basket and their previously viewed items/wishlist
Expires 1 year from day they go onto the website
These enable us to recognize and count the number of visitors to the website, and to see how you navigate the site. These cookies help us to improve the way our website works, for example by making sure that users can find what they want quickly and easily.
Analytic cookies we use »
Displaying relevant products based on user behaviour
Expires after 1 minute
Google Analytics: (Cookies are: __utmx, __utmmx, __utma, __utmb and __utmz)
This is for Google Analytics tracking
Set to expire 2 years into the future
To disable cookies your website browser settings needs to be set to reject cookies; this depends on the browser being used. We have provided guidance on how to do this for popular browsers:-
For Microsoft Internet Explorer:
1. Choose the menu "tools" then "Internet Options"
2. Click on the "privacy" tab
3. Select the setting the appropriate setting
For Mozilla firefox:
1. Choose the menu "tools" then "Options"
2. Click on the icon "privacy"
3. Find the menu "cookie" and select the relevant options
For Safari and further:
1. Choose the menu Files”> "Preferences"
For further assistance please refer to help pages within your browser.
Reference to http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
Google Analytics sets the following cookies as described below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.
This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
Set to expire 2 years from set/update.
This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.
Set to expire 30 minutes from set/update.
This cookie is no longer used by the ga.js tracking code to determine session status.
Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
No expiration time set.
This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
Set to expire 6 months from set/update.
This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.
Set to expire 2 years from set/update.
This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information.
Set to expire 2 years from set/update.