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What is your policy?
- Within 14 days of delivery date
- In brand new condition
- Unwashed and Unworn
- No smoke odors
- No pet hair on items
What brands are non-refundable?
- Sneaker Clothing (the brand)
- Retro Kings
- Strange Clouds
- Stoopid Fly
- Track Pants, Joggers, Windbreakers
- Mask and Hats
Are there any charges for return?
- 20% Re-Stocking Fee
- If your order came with free shipping, there will be a flat fee of $7.95 that will be deducted from your refund to cover original shipping cost.
- If you paid for shipping and return an item, the original shipping charges will not be refunded.
- You are responsible for return shipping charges.
- If we accept a return on an item that is non-returnable there is a 50% restocking fee.
How do I return?
- Begin the return process on your order by clicking here
- Enter your order number and email address in the fields and click Start a Return
- Follow the screen instructions and select the items you want to return
- Once we approve your return you will be issued a RMA #
- Make sure to include your RMA # with your return
- We do not except exchanges on any products. You will have to replace your order if you are making a return for a different size/item.
How soon will I get my refund?
- Usually 1-5 business days once we receive your return.
- All refunds will be returned in the form of an E-GIFT CARD to the email that is on the order. The E-GIFT CARD can be used immediately on our website. The card has no expiration date.
- If you return any of the items that are non-refundable or make a return that was not approved, then you are agreeing forfeiting the items you sent back without a refund.
- In order to receive the items you sent back that weren't approve is to pay a shipping fee for us to send it back out to you.